Privacy & Cookies Statement

We understand that, as with any website, visitors to the Lifting Gear Direct website will want to know that any information that they provide, payment details that they use or communication that they have with us is kept secure. We at Lifting Gear Direct are happy to guarantee this security and privacy and have laid out our approach in this privacy policy below. Please read each section carefully to fully understand and accept this approach.  

Lifting Gear Direct treats user privacy and security extremely seriously, and we want to ensure that all of our customers, clients, and visitors feel this when using the Lifting Gear Direct website. Our privacy policy, as detailed below, has been constructed to help inform you what information and data Lifting Gear Direct may collect on you, why we collect it and what we do with it. Before using the Lifting Gear Direct website, please carefully read through the below privacy policy, and if you are happy with the information listed then continue to enjoy using our site with ease.  

We at Lifting Gear Direct will assume that anyone who is using our website has both fully read and understood the below privacy policy. Should you have any questions regarding the policy, please do get in contact with us.

The below information lists out the Lifting Gear Direct privacy policy

What data will Lifting Gear Direct collect from you?

Lifting Gear Direct will collect certain data on you when you visit our website. This is true of the majority of the websites on the internet and is nothing out of the ordinary. Data that is collected will be information such as I.P addresses, length of visit, page views etc and this is done to help us personalise your browsing experience.  

What information we may need

During the enquiry, quotation and general trading we may also ask from you the following.

• Company address
• Company name
• Contact phone number
• Individual employee names
• Contact fax number
• E-mail address
• Client customer details
  

Any information we ask for will be pertinent to the enquiry and our trading relationship. We do not ask for personal views/opinions, interests, hobbies, beliefs, your age and gender. If during our dealings you disclose to us the personal information of another person then it is imperative that you obtain that persons agreement to the disclosure and processing of any such personal information.

How we use your information

Any information you disclose is for the sole purpose of our business relationship with you. It will enable us to generally administer both our website and business including

Dealing with enquiries

Quoting

Allowing our websites to provide you with a full and informative range of products, services and options.
Sending you all/any commercial communications including quotations, specification sheets, invoices, statements, test certificates and reports.

Any information you provide us will also assist us in providing and supplying goods or services either from our websites or general telephone, e-mail or fax enquiries.

During our dealings with you we may send you marketing communications, these will be related to our business and connected to goods or services you purchase from us. If you would like us to stop these communications then please advise us in writing/e-mail/fax. The data we collect from you is stored in both paper files and also digital files on our computers. These files are kept in secure and private offices and a secure internal server with access limited to authorised personnel. Our server/file system is internal only and is not accessible over the internet. It is username and password protected. We do not share your data unless we are legally obliged to do so or unless we have your specific consent. We do not sell, lease or in any way give out your personal information to third parties.

We store your data for as long as necessary to complete the transaction or as long as we are required by law to keep it. General information arising from enquiries would be deleted after 12 months. Information included on invoices, statements and other financial forms would be kept for 5 years. Information kept on test/inspection certificates is retained and archived. Any data no longer required is destroyed in a secure and safe manner.

If you have any concerns or would like any further information on our privacy policy and commitment to the General Data Protection Regulations please forward these to Stephen Shaw.

If you would like us to provide you with any personal information we hold about you then please forward this request to us in writing. We would however require full and appropriate evidence of your identity. This may be a photograph of a driving licence or passport suitably certified by a bank/solicitor. If you would like us to delete any information we hold about you then please advise in writing accordingly however the general safeguards will be required as above.

 

Lifting Gear Direct’s use of cookies

Again, the majority of websites on the internet will collect data on you, and much of this is done through the use of cookies. Here at Lifting Gear Direct we also use cookies, and we have explained this in greater detail below.

cookie policy

Please read our cookie policy below

Cookies are usually small electronic files which are stored within the browser that you are using, whether this is Google Chrome, Mozilla Firefox, or another browser entirely. The cookies that we collect on you will help us to identify you better and help to personalise the experience that we offer to you. Understanding individual user experiences will not only help us to tailor our website better to you but also provides us with valuable feedback for what improvements to make to our website in the future.

There are two types of cookies; session cookies, which only last during an individual session, and persistent cookies, which will be stored as a file on your computer permanently, even after a session has finished.

If you are unhappy with Lifting Gear Direct’s use of cookies, you are able to block cookies through your browser’s settings. Please note that this will need to be done for each separate browser that you are using (e.g. Google Chrome, Internet Explorer, etc.) While blocking cookies will not have any huge impact on your user experience, it may mean that we will not be able to give you as personalised an experience as is possible.

Third party links on the Lifting Gear Direct website
We will, at times, use links to third party websites throughout our own website. This is done to provide added benefits to any users, to offer useful information and news within the industry and to support any claims or facts that we provide. Each of these third party websites will have their own policies; we would recommend reading these before use of that website.  

Privacy policy changes

We can and may make changes to this privacy policy at any time without informing the users of this website. We would recommend checking this policy regularly for any changes or updates.

Thank you for your understanding of our privacy policy.

Here is a PDF download of our letter of authority we have issued to our contacts,to authorise us to be able to keep in contact with you via details you have provided us. If you have not yet done so could you please fill in this form and return it to us a.s.a.p.

©Lifting Gear Direct – Last Updated 23rd May 2018.